Last updated: August 23, 2026
High Response Strategy (OPC) Private Limited ("Company," "we," "us," or "our") operates The CEO CRM (the "Service"), a cloud-based sales CRM available at theceocrm.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using the Service, you agree to the collection and use of information as described here.
When you or your organization registers, we collect your name, business/company name, email address, phone number, and a hashed password. If you invite team members, we collect their name, email, and role.
The Service is a CRM — you and your team may enter leads, contacts, deals, tasks, notes, invoices, and similar business records ("Customer Data"). This data belongs to you; we process it only to operate the Service on your behalf, as described in Section 3.
Subscription payments are processed by Razorpay and/or Stripe. We do not store your card, UPI, or bank account details on our servers — payment processors handle and store that information under their own security and privacy standards.
If you connect WhatsApp (via the Meta Cloud API), email, or Zoom features, we store the message/meeting metadata and content needed to display your conversation and calendar history inside the Service.
We automatically collect log data such as IP address, browser type, device information, pages visited, and timestamps, along with cookies necessary to keep you signed in and remember your preferences (e.g., light/dark theme).
Certain features (AI Command Center, Employee Directives, Daily Briefings) send relevant Customer Data — such as deal notes, activity logs, and KPI figures — to our third-party AI processing provider's API to generate analysis, scores, and recommendations. This data is transmitted securely and, per that provider's API terms, is not used to train its models. You can ask your administrator to disable AI features for your account if you prefer not to use this processing.
We share information with the following categories of processors, solely to deliver the Service:
We do not sell your personal information or Customer Data to third parties, and we do not share it for third-party advertising purposes.
Passwords are stored using one-way hashing. Data in transit is encrypted via HTTPS. Access to production data is restricted to authorized personnel on a need-to-know basis. While we take reasonable technical and organizational measures to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your account and Customer Data for as long as your subscription is active. If your account is cancelled or suspended, we retain the data for up to 30 days (to allow reactivation), after which it is permanently deleted from our production systems, unless a longer retention period is required by law.
You may access, correct, export, or request deletion of your personal information and Customer Data at any time by contacting support@theceocrm.com. Account owners can also directly edit or delete most records from within the Service.
We use strictly necessary cookies for authentication (keeping you logged in) and to remember interface preferences. We do not use third-party advertising or cross-site tracking cookies.
The Service is intended for business use by individuals 18 years of age or older. We do not knowingly collect information from children.
Our infrastructure and support team are based in India. If you access the Service from outside India, your information will be transferred to and processed in India.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the revised policy.
High Response Strategy (OPC) Private Limited
715-A, 7th Floor, Spencer Plaza, Mount Road, Anna Salai, Chennai – 600002, Tamil Nadu, India
Email: support@theceocrm.com