Last updated: August 23, 2026
This Refund & Cancellation Policy applies to all paid subscriptions of The CEO CRM, provided by High Response Strategy (OPC) Private Limited. It is written to be read alongside our Terms & Conditions.
The Service does not offer a free trial. An account is created only after you choose a paid plan and complete payment through Razorpay — access is granted immediately once that payment is confirmed.
Paid subscriptions are billed in advance — monthly or annually, depending on the plan you choose — via Razorpay and/or Stripe. Subscriptions automatically renew at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date.
Because your subscription grants immediate access to the full platform and AI processing capacity for the billing period from the moment payment is confirmed, payments already charged are non-refundable, including for partial or unused periods after a cancellation. This is standard for digital subscription services where access is provisioned instantly.
The one exception: if you believe you were charged in error (for example, a duplicate charge or a charge after you had already cancelled), contact us at support@theceocrm.com within 7 days of the charge. We will review the transaction and issue a correction if a billing error is confirmed.
You may cancel your subscription at any time from your account's Billing settings, or by emailing support@theceocrm.com. Cancelling stops all future renewals — you will retain access to your paid plan until the end of the billing period you already paid for, after which your account moves to the free tier or is deactivated, depending on your plan.
Plan upgrades take effect immediately, giving you instant access to the higher plan's limits and features; the price difference is reflected on your next invoice. Plan downgrades take effect at the start of your next billing cycle, so you keep your current plan's benefits for the period you've already paid for.
If a renewal payment fails (e.g., an expired card), we will retry the charge and notify you by email. If payment is not resolved within 7 days of the failed attempt, access to paid features may be paused until billing is updated. Your data is not deleted during this grace period.
The CEO CRM is a digital, cloud-hosted service — there is no physical product to ship. Access to your paid plan is provisioned automatically and instantly once Razorpay/Stripe confirms successful payment; there is no separate delivery step or waiting period.
After cancellation, your Customer Data is retained for 30 days in case you wish to reactivate. Within that window you may request a full export by emailing support@theceocrm.com. After 30 days, your data is permanently deleted from our production systems.
For any billing, cancellation, or refund question, contact:
High Response Strategy (OPC) Private Limited
715-A, 7th Floor, Spencer Plaza, Mount Road, Anna Salai, Chennai – 600002, Tamil Nadu, India
Email: support@theceocrm.com